How Blizzard listens

How well does Blizzard “listen” to its customers? This well:

Blizz: How would you like to have 3 specs?
Us: Sure, sounds great.
Blizz: Awesome, you just need to pay 80g each time you switch specs.
Us: But we have 2 now, and can switch completely free of charge.
Blizz: Yeah, that’s a much better deal than the new system.
Us: So why would we want the new system?
Blizz: You wouldn’t. That’s why it’s not optional. Suck it, plebes.

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